Tuesday, February 3, 2009

Free Breakfast

I love free stuff. Between my wife and a very influential friend of mine, Pastor Manny, I have developed a love of all things free. It could be useless junk but if it is free you bet I am going to take it. (Exception to the rule: Those cards that are expertly flicked at you on the Vegas strip- DO NOT TAKE THOSE).

So naturally when Denny's offered a free grand slam to everyone in America I was in. I am not sure how the suits in the corporate office thought this would work out but the staff at my local Denny's was slammed. On top of that people were mad that they had to wait for a free breakfast. I was grateful.

This however did not buy me any good will toward Denny's in the future. I am never going to say, "Let's all go to Denny's for (insert meal here). While I appreciate the gesture and I tipped my waitress well, it did nothing for my overall impression of Denny's. I had to wait in line, they were short staffed for the crowds, most of the customers were rude, the food was ok but next time it will be just ok at a much larger price.

If you are going to draw a crowd don't just offer them more of the same or you will get the same results.

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